Return information

If you are not entirely satisfied with your purchase, we’re here to help. We will gladly replace or exchange your item and refund the amount you paid.

You can simply return it to us with the filled-out return form. You have 30 calendar days to return your item from the day you received it. To be eligible for a return, your item must be in the same condition as you received it and it must be in its original packaging. Please make sure that the package is properly sealed before returning it.  As soon as we have received and checked the condition of the piece, we will initiate a refund to your credit card (or original method of payment) used to make the purchase. 

If you are returning an item because it is not what you ordered or because it is damaged, please contact us at

Please fill out the return form attached to your parcel or click here to print it. 

This is how to do: 

  1. Fill out the form and enclose it with the item(s) you wish to return. 
  2. Once the return form is completed, please enclose the form in your parcel and send your parcel to:
  3. Prime Cargo A/S.
  4. Profilvej 3
  5. 5000 Kolding
  6. Denmark

Please note that you will bear the cost of the shipment unless your product is faulty, and that we do not accept drop point delivery. Consider using delivery service with tracking.