Refund policy

Return information

If you are not entirely satisfied with your purchase, we’re here to help.

You can simply return it to us with the filled-out return form. To be eligible for a return, your item must be in the same condition as you received it and it must be in its original packaging. Please make sure that the package is properly sealed before returning it.  As soon as we have received and checked the condition of the piece, we will initiate a refund to your credit card (or original method of payment) used to make the purchase. 

 If you wish to return your order after using an offer with a free gift, the entire order, including the free gift, must be returned.

We do not stand for the return shipping cost* and it will be deducted from your refund.

 *Price of the return is 20£

 

If you are returning an item because it is not what you ordered or because it is damaged, please contact us at hello@day-et.com

Please fill out the return form attached to your parcel or click here to print it. 

This is how to do: 

  1. Fill out the form and enclose it with the item(s) you wish to return. 
  2. Take the return label that was enclosed with your order and attach it on your return parcel.
  3. Please be aware to attach the label on the address, so it won't hide the CN22 information.
  4. Hand in the parcel at a Royal mail service point of your choice. It will be accepted.
  5. Please remember to ask for a receipt with a tracking no. when handing in your return. This is your insurance, should your package go missing.

We will process your refund as soon as we receive your parcel.

Please expect a refund within 14 days from when we process your return.

 

CN22

Please note that on our packages to UK all CN22 information is attached on the package label. If you wish to return, please make sure that the information is till visible on the package.*

We require a CN22 sticker for products that are returned abroad so that they can be registered and valued accordingly. If products are returned without this label there is a possibility we will not receive your returned products.